Right of Withdrawal

In accordance with European consumer protection regulations and specifically pursuant to Article 52 of the Consumer Code (Legislative Decree 206/2005), the consumer has the right to withdraw from the contract within a strict limit of 14 calendar days from the date of receipt of the purchased products. This right allows the customer to return the received items and obtain a full refund of the price paid, without any penalty and without the need to specify the reason, except as indicated in the following points.

REGULATION FOR BLANK AND CUSTOMIZED PRODUCTS:
• Blank / Stock Products: The right of withdrawal applies fully to all blank products (garment covers, cases, shopping bags, and knitting bags) purchased online on this website.
• Customized Products: The right also applies to items that have undergone printing or customization processes, but it is only exercisable if the products do not match the counter-sample approved by the customer during the ordering phase. Quality and printing standards are previously confirmed by the customer: Idea Promo Srl is solely responsible for fulfilling the standard dictated by the sample accepted by the customer.

How to request a return

In line with the provisions of Articles 54 and 54-bis of the Consumer Code, exercising the right of withdrawal must be activated exclusively through the digital and online procedure provided on this website.

PLEASE NOTE: Return requests made via e-mail, WhatsApp messages, social media, or phone will not be accepted under any circumstances. Any communication sent through these channels will not be considered legally valid and will not stop the 14-day expiration period. The only approved channel is submitting the request using the Online Return Button located at the bottom of this page, available for both registered accounts and guest checkouts.

Once the request is recorded in our digital system, the customer will receive a logistics authorization notification with instructions to proceed with the physical shipment of the goods. Packages must be shipped at the customer's expense, upon approval, to our legal and operational headquarters:

IDEA PROMO S.R.L.
Via Leonardo Fullone 8 (Operational address: Civico 70)
74015 Martina Franca (TA) - Italy

Product Integrity and Forfeiture

The right of withdrawal is completely forfeited if the returned product is not perfectly intact. This occurs, by way of example, in the following cases:

• Absence of essential elements belonging to the product (accessories, protective bags, packaging inserts, or parts);
• Use, damage, or alteration of textile materials, garment covers, or shopping bags for reasons other than transport from the Seller to the consumer;
• Removal of factory quality seals or descriptive tags.

If the returned merchandise does not meet the integrity and compliance criteria described above, Idea Promo Srl will refuse the return and send it back to the sender, or hold it at our premises at the customer's expense and risk.

Delivery Control and Written Reservation

Without this constituting a limitation on the right of withdrawal, upon delivery of the product, the consumer who has reason to believe that the item itself was damaged during transport must refuse the delivery or accept it with an express written reservation on the courier's delivery sheet.

In compliance with Art. 1698 of the Italian Civil Code, any collection of externally undamaged packages must be carried out by the customer by strictly adding the written clause "PACKAGE INTACT, ACCEPTED SUBJECT TO CONTENT CHECK" ("Collo integro, ritiro con riserva di controllo contenuto") on the carrier's delivery document or electronic device. Any anomaly or hidden damage found after opening must be reported within a strict limit of eight days from receipt to allow for proper insurance management of the logistics file.